COMMON QUESTIONS
What types of vehicles can I enquire about?
You can ask about cars, SUVs, utes, vans, light trucks, damaged vehicles and non-runners. Share the vehicle details so the team can confirm whether it can be assessed.
How is a vehicle quote assessed?
The team reviews the make, model, year, condition, completeness, pickup area and access. Clear photos and accurate information help the team discuss an appropriate offer without obligating you to accept it.
Can I enquire about a damaged or non-running vehicle?
Yes, you can submit an enquiry and describe whether the vehicle starts, rolls, steers or brakes. Include known damage and missing parts so collection requirements can be reviewed.
Is collection always free?
No blanket collection-cost promise applies to every vehicle or location. The team reviews the vehicle, pickup area and access and confirms any collection terms before you decide whether to proceed.
How soon can collection be arranged?
Timing depends on the vehicle, pickup area, access and team availability. After reviewing those details, the team can discuss an available collection window with you.
Do I need to be present at collection?
The team will confirm who needs to be available for your handover. An owner or authorised person may need to provide identification, keys or permission to release the vehicle.
What ownership or identification details may be needed?
You may be asked for photo identification and information showing that you own the vehicle or are authorised to release it. Registration details and keys are useful when available, and the team will explain the requirements for your enquiry.
Can I enquire if the vehicle has no current WOF or registration?
Yes, you can explain that status in the enquiry. The team will still need to review ownership information, vehicle condition, pickup area and access before confirming any next step.
Can a vehicle be collected from a workshop, garage or private property?
You can ask about collection from those locations if you have permission for the vehicle to be released. Share opening or access constraints, gates, slopes and parking details so the location can be reviewed.
How are payment and handover confirmed?
The team confirms the agreed offer, payment method and handover requirements before collection. Do not release the vehicle until you understand and accept those details.
Can I discuss a quote by phone?
Yes, call 022 102 1222 with the make, model, year, condition and pickup area. The online form can also provide written details and photos that help the review.
What happens if I accept an offer?
The team confirms the vehicle information, agreed offer, ownership requirements and proposed collection plan. Proceed only after those details are clear and the pickup arrangement has been confirmed.